Shipping policy

 

Last Updated: August 23, 2026

Thank you for shopping with ZOVAUDIO. We ship ZOVAUDIO products worldwide to supported destinations.

Order Processing

Orders are processed before shipment and may require verification for fraud prevention, payment confirmation, or address validation.

Processing time is separate from shipping/transit time.

During product launches, holidays, promotional periods, or periods of unusually high order volume, processing may take longer than usual.

Once an order has entered processing or has been shipped, we may be unable to modify or cancel it.

Worldwide Shipping

ZOVAUDIO offers international shipping to supported countries and regions.

Available shipping methods, shipping rates, and estimated delivery times will be displayed at checkout when available.

Delivery estimates are estimates only and do not constitute guaranteed delivery dates.

Tracking

When tracking is available, customers will receive tracking information using the email address or contact information provided during checkout.

Tracking information may take time to update after a shipping label has been created.

Customs, Tariffs, and Duties

ZOVAUDIO may cover ordinary tariffs, customs duties, or import taxes associated with an international shipment where applicable or indicated by us.

This does not mean ZOVAUDIO assumes responsibility for every charge that may arise during importation.

Customers remain responsible for any fines, penalties, storage fees, customs-related penalties, abandonment fees, brokerage penalties, return fees, or other extraordinary charges resulting from issues including:

  • Incorrect information provided by the customer
  • Failure to respond to customs or the shipping carrier
  • Failure to provide required import documentation
  • Refusal of delivery
  • Local import restrictions
  • Customs violations
  • Extended storage by customs or the carrier
  • Other circumstances outside ZOVAUDIO's reasonable control

Customers are responsible for determining whether the products they order may legally be imported into their destination country.

Customs Delays

International shipments may be inspected or delayed by customs authorities.

ZOVAUDIO does not control customs processing times and is not responsible for delivery delays caused by customs authorities, government agencies, or border inspections.

Incorrect Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

ZOVAUDIO is not responsible for orders that are delayed, returned, misdelivered, or lost because the customer provided an incorrect or incomplete address.

If a package is returned to ZOVAUDIO due to an incorrect address, refusal, failure to claim the package, or another issue caused by the recipient, additional shipping charges may be required before the package can be shipped again.

Any original shipping costs and nonrecoverable shipping or customs charges may not be refundable.

Lost or Stolen Packages

Once a shipment has been transferred to the shipping carrier, delivery is handled by that carrier.

If tracking shows an unusual delay or indicates that a shipment may be lost, please contact info@zovaudio.com so we can assist with reviewing the shipment.

If tracking shows a package as delivered but you cannot locate it, customers should first check the delivery location, household members, neighbors, building staff, and the carrier.

ZOVAUDIO will review shipping issues on a case-by-case basis but cannot guarantee replacement or reimbursement for packages confirmed as properly delivered.

Damaged Shipments

If your shipment arrives visibly damaged, contact us as soon as possible at info@zovaudio.com and include:

  • Your order number
  • A description of the issue
  • Photographs or video of the shipping package
  • Photographs or video of the product
  • Photographs of the shipping label when requested

Do not dispose of the packaging until your claim has been reviewed.

Delivery Delays

ZOVAUDIO is not responsible for delays caused by events outside our reasonable control, including carrier disruptions, severe weather, customs processing, governmental action, natural disasters, strikes, transportation interruptions, or similar circumstances.

Contact

For shipping assistance:

ZOVAUDIO
info@zovaudio.com