Refund policy
Last Updated: August 23, 2026
All Sales Are Final
ALL PURCHASES FROM ZOVAUDIO ARE FINAL SALE.
Except where required by applicable law, we do not accept returns or exchanges and do not provide refunds for change-of-mind purchases.
Before placing your order, please carefully review your:
- Product selection
- Product specifications
- Compatibility
- Quantity
- Color
- Billing information
- Shipping address
Once an order has been processed, it generally cannot be canceled or modified.
Change of Mind
We do not provide refunds, returns, or exchanges because:
- You changed your mind
- You no longer want the product
- You ordered the incorrect product
- You ordered the incorrect color or quantity
- You found the product elsewhere for a different price
- You entered incorrect shipping information
- You refused the shipment
- The shipment took longer than expected due to circumstances outside our control
Damaged, Defective, or Incorrect Products
Our final-sale policy does not prevent us from reviewing legitimate issues involving a product that arrives damaged, materially defective, or different from what was ordered.
If you believe you received a damaged, defective, or incorrect product, contact:
Please include your order number and clear photos or video demonstrating the issue.
ZOVAUDIO may request additional information before determining an appropriate resolution.
Depending on the circumstances and applicable law, a resolution may include repair, replacement, store credit, partial refund, or refund.
We reserve the right to deny claims involving damage caused after delivery, misuse, improper handling, accidents, unauthorized modifications, normal wear and tear, or claims for which sufficient evidence cannot be provided.
Shipping Damage
If your package arrives damaged, retain all original packaging and shipping materials while your claim is being reviewed.
We may require photographs of the:
- Product
- Internal packaging
- External shipping box
- Shipping label
- Damaged areas
Failure to provide requested evidence may limit our ability to submit or approve a shipping claim.
Refused and Unclaimed International Shipments
Customers are responsible for accepting their shipments and complying with reasonable customs requirements.
If an order is refused, abandoned, left unclaimed, or returned because the recipient failed to complete required customs procedures, ZOVAUDIO is not responsible for fines, penalties, storage charges, return shipping fees, customs penalties, or similar charges.
Any refund required by applicable law may be reduced by shipping, customs, return, or other nonrecoverable expenses to the extent legally permitted.
Unauthorized Returns
Do not return a product to ZOVAUDIO without authorization.
Unauthorized returns may be refused and returned to the sender.
Consumer Protection Laws
Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded under applicable consumer-protection law.
If your jurisdiction provides mandatory rights concerning defective goods, refunds, cancellations, or returns, those rights will apply where legally required.
Contact
For questions regarding an order:
ZOVAUDIO
info@zovaudio.com